Refund and Return Policy

Last updated: September 15, 2026

Welcome to RussBD Shop. We want you to be satisfied with your purchase. This Refund and Return Policy explains how you can request a return or refund for products purchased through our online store.

1. Return Eligibility

We accept returns for eligible products that meet the following conditions:

  • The return request is submitted within 3 days of delivery.

  • The product is unused and in its original condition.

  • The product is returned with its original packaging, labels, and accessories, where applicable.

  • The product has not been damaged due to misuse, improper handling, or normal wear and tear.

Some products may not be eligible for return due to hygiene, safety, or other applicable restrictions.

2. Non-Returnable Products

The following products may not be eligible for return:

  • Opened or used perfumes and personal care products.

  • Products that have been damaged or altered after delivery.

  • Items without their original packaging, where packaging is required.

  • Products that are otherwise restricted from return under applicable law.

If you are unsure whether your product is eligible, please contact our customer support team before returning it.

3. Damaged, Incorrect, or Missing Products

Please inspect your order when it arrives. If you receive a damaged, defective, incorrect, or missing product, contact us as soon as possible, preferably within 3 days of delivery.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photos or videos of the product and packaging, if applicable.

We will review your request and provide an appropriate resolution in accordance with our return policy and applicable law.

4. How to Request a Return

To request a return, contact our customer support team within 3 days of delivery.

Please include your order number, the product you wish to return, and the reason for your request.

Our team will review your request and provide instructions for returning the product, if approved.

5. Return Shipping

Return shipping arrangements and costs will be communicated by our customer support team based on the reason for the return and the applicable return conditions.

For damaged or incorrect products, RussBD Shop will review the issue and provide an appropriate resolution in accordance with applicable law.

6. Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the applicable payment method or another agreed method.

The time required for the refund to be completed may depend on the payment method and payment provider.

7. Exchanges

Exchanges may be available depending on product availability and the applicable return conditions. Please contact our customer support team to discuss an exchange.

8. Contact Us

If you have questions about our Refund and Return Policy, please contact us:

Shop Name: RussBD Shop

Address: Green City, Ruppur, Ishwardi, Pabna, Bangladesh

Email: support@russbd.shop

Phone / WhatsApp: +8801755-271156

We are happy to help you with your order and return-related questions.