Privacy Policy

Effective Date: September 15, 2026

At RussBD Shop, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website or place an order with us.

1. Information We Collect

When you use our website or place an order, we may collect the following information:

  • Full name

  • Delivery address

  • Phone number

  • Email address

  • Order details

  • Payment and transaction information

  • Messages or information you provide when contacting customer support

We only collect information that is reasonably necessary to provide our services and process your orders.

2. How We Use Your Information

We may use your information to:

  • Process and confirm your orders

  • Deliver products to your provided address

  • Contact you about your order

  • Respond to customer support requests

  • Process payments and refunds

  • Improve our products, services, and website

  • Prevent fraud, misuse, or unauthorized activity

  • Comply with applicable legal requirements

3. Sharing Your Information

We do not sell or rent your personal information.

We may share limited information with trusted service providers when necessary to operate our business, such as:

  • Delivery and courier partners

  • Payment service providers

  • Website hosting and technical service providers

  • Professional or legal advisers when required

These parties should only use your information for the purpose for which it was provided or as required by law.

4. Payment Information

Payments may be processed through available payment service providers or payment methods shown at checkout.

RussBD Shop does not intentionally store complete payment card details on its website. Payment information may be handled directly by the relevant payment service provider according to its own privacy and security policies.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

  • Keep the shopping cart working

  • Remember selected preferences

  • Improve website performance

  • Understand how visitors use our website

  • Provide a better shopping experience

You can adjust your browser settings to manage or disable cookies. However, some website features may not work properly if cookies are disabled.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no online system or method of transmission is completely secure. Therefore, we cannot guarantee absolute security of your information.

7. Data Retention

We keep personal information only for as long as reasonably necessary to:

  • Complete orders and provide customer service

  • Maintain business and transaction records

  • Resolve disputes

  • Meet legal, accounting, or reporting requirements

When information is no longer required, we may securely delete or anonymize it.

8. Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Ask what personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Ask how your information is used

  • Withdraw consent where applicable

  • Contact us with a privacy-related concern

To make a request, please contact us using the details below. We may need to verify your identity before completing a request.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties.

We recommend reviewing the privacy policies of any external websites you visit.

10. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate parental or legal consent.

If you believe a child has provided personal information to us, please contact us so that we can review and take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Any updated version will be published on this page with a revised effective date.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

RussBD Shop
Address: Green City, Ruppur, Ishwardi, Pabna, Bangladesh
Phone / WhatsApp: +8801755-271156
Email: support@russbd.shop